1. The Service

RANQD provides cloud-based tournament and league management software for sports clubs (“the Service”). The Service includes tournament creation and draw management, player rating management, fixture generation, division administration, and associated tools. These Terms apply to club administrators and to players and entrants who register for events hosted on the Service.

2. Accounts and Access

Access to the Service is through a club account:

• You must be at least 16 years old to create an account
• You are responsible for maintaining the security of your account credentials
• One account per club administrator - you may not share admin credentials
• You are responsible for all activity that occurs under your account
• You must provide accurate information when registering

3. Subscription Plans and Billing

RANQD offers a free 30-day trial and paid subscription tiers. Paid subscriptions are billed monthly or annually in advance. Your billing currency is set from the country you give at signup and is fixed for the life of your subscription. Paddle Sports Ltd is not VAT-registered, so no VAT is charged.

• Prices are set separately in each currency rather than converted, so the price you are shown is the price you are charged
• Where a plan has no price in your currency, it is offered in pounds sterling
• Format add-ons are sold in pounds sterling in every country
• Subscriptions auto-renew until cancelled
• You may cancel at any time; access continues until the end of the paid period
• No refunds are issued for partial periods, except where required by law
• We reserve the right to change pricing with 30 days’ notice

4. Tournament Entry Fees and Booking Fees

Clubs may charge entry fees for events hosted on the Service. Entry fees are set by, payable to, and owed to the club organising the event - the club, not RANQD, is the merchant of record for your entry. Your contract for the event itself (including its delivery, cancellation, and refunds of the entry fee) is with the club, and payments are processed directly through the club’s own connected payment account rather than being collected by RANQD.

• Where shown at checkout, RANQD charges the entrant a small booking fee on top of the entry fee for providing the registration service. The booking fee is payable to RANQD and is non-refundable, except where the organiser cancels the event, in which case it is refunded in full.
• Entry-fee refunds are governed by the event’s published cancellation & refund policy, shown before you pay. Withdrawals on or before the event’s cancellation deadline are refunded automatically to your original payment method.
• Fees are charged in the currency displayed for the event.
• Payment disputes and chargebacks relating to an entry fee should be raised with the organising club first - raising a chargeback without contacting the club may delay resolution and can result in removal from the event. RANQD may assist clubs with dispute evidence but is not a party to the entry-fee transaction.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse engineer, decompile, or extract source code from the Service
• Upload or transmit malicious code, spam, or harmful content
• Impersonate another person or misrepresent your affiliation
• Use the Service to store or process sensitive personal data beyond what is required for sports league management
• Resell, sublicense, or commercially exploit the Service without our written consent

6. Your Content and Data

You retain ownership of all data you input into RANQD (player names, match results, league configurations). By using the Service, you grant us a limited licence to store, process, and display that data solely to provide the Service to you.

You are responsible for ensuring you have the right to input personal data about other individuals (e.g. your players), and that doing so complies with applicable data protection law. RANQD acts as a data processor in respect of player data; you are the data controller under the UK GDPR and Data Protection Act 2018. Submitting results to DUPR. If you switch on the DUPR connection, completed match results from the leagues and tournaments you choose are sent to DUPR in the United States. What is sent is the player’s DUPR ID, the score, the date and an event label - not their name, email address, telephone number or date of birth. This applies to junior categories as well as adult ones, so a junior result is submitted under the child’s DUPR ID in the same way. We rely on legitimate interests for that transfer, on the basis that a DUPR rating belongs to the player and is what they entered a rated event to earn; any player, or a parent or carer on a child’s behalf, can object at any time - a player who linked their own DUPR account can unlink it in their profile, and anyone else can ask you or us. You are responsible for telling your entrants that your events are DUPR-rated, which the entry page states, and for the accuracy of any DUPR ID you enter on somebody else’s behalf.

7. Service Availability

We aim to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice, or emergency maintenance without notice where necessary. We are not liable for losses arising from downtime.

8. Intellectual Property

RANQD, its logo, design, software, and associated materials are the intellectual property of RANQD. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.

9. Limitation of Liability

To the maximum extent permitted by law, RANQD’s total liability to you for any claim arising from use of the Service shall not exceed the total fees paid by you in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential losses.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

10. Termination

We may suspend or terminate your account if you breach these Terms, with or without notice depending on severity. You may terminate your account at any time by contacting us. On termination, your data will be retained for 90 days then deleted, unless legal retention obligations apply.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

12. Changes to These Terms

We may update these Terms with 30 days’ notice for material changes. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, you may cancel your subscription before they take effect.

13. Contact

For any queries regarding these Terms, contact us at hello [at] ranqd.app.